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Shipping Information

Packages will arrive at your door or PO Box in a Plain Brown Box or packaging. The return address on your package is from Shipping Department Werks Co.

Our preferred method for shipping is UPS Ground as UPS offers trackable guaranteed delivery on all service types. For alternative shipping you may select the US Postal Service or you can contact us for other arrangements.

When selecting a shipper, the shipper may offer service types that are not available in your area. LeatherWerks may, in its discretion, change the service type you have selected as long as it meets or exceeds the date of your original delivery choice.

Anything we ship outside the United States may be subject to Value Added Taxes (VAT) and import duties imposed by the country of destination. If you as the customer do not pay these taxes and duties, any refund will be reduced by the cost of the original shipping charges and any additional charges we must pay to get the shipment returned to us.

Shipping, once it leaves our premises, is out of our control. Under most circumstances, if your package is shipped using UPS, your shipping charges will be refunded if your package is not delivered on time. You must notify us within 7 calendar days of expected delivery if your shipment did not arrive on time to obtain a refund of the shipping charges. In the event of extreme weather events your package may be delayed without refund.

We do not issue refunds for packages not delivered on time by the US Postal Service as delivery times vary too widely depending on delivery location.

US Postal Service Domestic Priority Mail is usually delivered in 2-3 days; however, Priority Service is not trackable nor is it guaranteed. Express Mail is trackable and is overnight except in many rural areas where it may take two days.