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Complete Terms and Conditions

This page is a complete collection of all the other Policies and Information Sections in the site. It is duplicated here for your convenience.

 

Privacy Policy

Your privacy is of great importance to us! We will never sell or give your name, address and / or email to anyone outside of the Werks Family of Companies. We do not send unsolicited email just because you have ordered from us and. We will not add you to any kind of Mailing or Notification Lists unless you specifically request it or opt in using our online form. We don't give out info about our customers, period!

Furthermore, for your privacy and discretion all outbound email sent from any of the Werks Family of Companies is sent from our generic Werks domain, WerksCo.com. The only exception to this is our Newsletter Subscriptions are sent from the originating site. For example, LeatherWerks Newsletters are sent from LeatherWerks.com, PaddleWerks Newsletters are sent from PaddleWerks.com, and so on.

When using our contact forms for general communications, please be sure to add the domain WerksCo.com to your safe senders list. When subscribing to our Newsletters, please add the originating domain to your safe senders list.

 

Shipping Information

Packages will arrive at your door or PO Box in a Plain Brown Box or packaging. The return address on your package is from Shipping Department Werks Co.

Our preferred method for shipping is UPS Ground as UPS offers trackable guaranteed delivery on all service types. For alternative shipping you may select the US Postal Service or you can contact us for other arrangements.

When selecting a shipper, the shipper may offer service types that are not available in your area. LeatherWerks may, in its discretion, change the service type you have selected as long as it meets or exceeds the date of your original delivery choice.

Shipping, once it leaves our premises, is out of our control. Under most circumstances, if your package is shipped using UPS, your shipping charges will be refunded if your package is not delivered on time. You must notify us within 7 calendar days of expected delivery if your shipment did not arrive on time to obtain a refund of the shipping charges. In the event of extreme weather events your package may be delayed without refund.

We do not issue refunds for packages not delivered on time by the US Postal Service as delivery times vary too widely depending on delivery location.

US Postal Service Domestic Priority Mail is usually delivered in 2-3 days; however, Priority Service is not trackable nor is it guaranteed. Express Mail is trackable and is overnight except in many rural areas where it may take two days.

 

Ordering Information

Online ordering is performed through our Secure Shopping System. Our shopping cart system resides on a secure server. All Credit Card information is sent via secure SSL encryption and is not maintained anywhere in our systems.

We will not charge your credit card until we actually ship your order. We will notify you if we do not have your item(s) in stock and offer you the option to change your order to something we do have in stock, cancel your order, or wait until we do have the order in stock.

If you order an item that must be Made to Order (for example cages, steel items, and so on) we will obtain a Preauthorization on your credit card to secure the funds until we are ready to ship and charge the item. Preauthorization may impact your available credit so check with your financial intuition before placing this type of order with us.

All credit card charges will appear on your Credit Card Statement as Werks.

Mail and Telephone Ordering is also available. We accept all major credit cards in addition to Money Orders. Please contact us for more info on this option.

 

Discounts and Coupons

Discounts and / or Coupons are occasionally offered to our customers. If you receive a discount or coupon code from us, you must use it when you check out. If you fail to use your discount or coupon at time or purchase we cannot cancel your order to apply the discount or coupon retroactively.

All sales are final.

 

Return Policy

Returns are available for Merchandise Exchange or Store Credit except on certain items such as (but not limited to) Insertables and Underwear for obvious reasons. Credits will not be issued for the shipping charges and exchanges are subject to additional shipping. All merchandise being returned must be in new, resalable condition. Shoes must be tried on in a carpeted area to prevent scuffs on the soles. Refunds will be considered on an individual basis, but remain at our discretion. Please contact us for a Return Merchandise Authorization Number (RMA Number) prior to sending back your package.

We will always replace any item that is defective or breaks under normal use for the purpose that it was intended.