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Complete Terms and Conditions

This page is a complete collection of all the other Policies and Information Sections in the site. It is duplicated here for your convenience.


Privacy Policy

Your privacy is of great importance to us! We will never sell or give your name, address and / or email to anyone outside of the Werks Family of Companies. We do not send unsolicited email just because you have ordered from us and. We will not add you to any kind of Mailing or Notification Lists unless you specifically request it or opt in using our online form. We don't give out info about our customers, period!

When using our contact forms for general communications, please be sure to add the domain LeatherWerks.com to your safe senders list. When subscribing to our Newsletters, please add the originating domain to your safe senders list.


Shipping Information

Packages will arrive at your door or PO Box in a Plain Brown Box or packaging. The return address on your package is from Shipping Department Werks Co.

We use flat rate shipping based on the cost of the sale. See the table at check out for shipping costs. Your package will be shipped either by US Postal Service or UPS Ground.

If you need expedited shipping or feel your shipping rate has not been calculated correctly by the shopping cart, please call the store at 954.761.1236 or use our Contact page (include the items you wish to purchase) to obtain updated shipping time and costs.

Anything we ship outside the United States may be subject to Value Added Taxes (VAT) and import duties imposed by the country of destination. If you as the customer do not pay these taxes and duties, any refund will be reduced by the cost of the original shipping charges and any additional charges we must pay to get the shipment returned to us.

Shipping, once it leaves our premises, is out of our control. Most packages will be delivered within 6 business days. You must notify us within 7 calendar days of expected delivery if your shipment did not arrive on time. In the event of extreme weather events your package may be delayed.


Ordering Information

Online ordering is performed through our Secure Shopping System. Our shopping cart system resides on a secure server. All Credit Card information is sent via secure SSL encryption and is not maintained anywhere in our systems.

We will not charge your credit card until we actually ship your order. We will notify you if we do not have your item(s) in stock and offer you the option to change your order to something we do have in stock, cancel your order, or wait until we do have the order in stock.

If you order an item that must be Made to Order (for example cages, steel items, and so on) we will obtain a Preauthorization on your credit card to secure the funds until we are ready to ship and charge the item. Preauthorization may impact your available credit so check with your financial intuition before placing this type of order with us.

All credit card charges will appear on your Credit Card Statement as Werks.

Mail and Telephone Ordering is also available. We accept all major credit cards in addition to Money Orders. Please contact us for more info on this option.


Discounts and Coupons

Discounts and / or Coupons are occasionally offered to our customers. If you receive a discount or coupon code from us, you must use it when you check out. If you fail to use your discount or coupon at time or purchase we cannot cancel your order to apply the discount or coupon retroactively.

All sales are final.


Return Policy

Returns are available for Merchandise Exchange or Store Credit except on certain items such as (but not limited to) Insertables and Underwear for obvious reasons. Credits will not be issued for the shipping charges and exchanges are subject to additional shipping. All merchandise being returned must be in new, resalable condition. Shoes must be tried on in a carpeted area to prevent scuffs on the soles. Refunds will be considered on an individual basis, but remain at our discretion. Please contact us for a Return Merchandise Authorization Number (RMA Number) prior to sending back your package.

We will always replace any item that is defective or breaks under normal use for the purpose that it was intended.